Court Booking Rules

  • Members can book courts 14 days prior from 7 am. In other words, when booking to play 14 days in advance the new booking sheet only becomes available from 7 am -- all other playing times within 14 days can be booked 24/7.
  • Members should select their playing partner / opponent's name to show on the booking sheets.
  • Maximum 2 peak-time bookings per member per day.
  • Maximum 4 peak-time bookings per member per calendar week.
  • Peak times are from 5.45 pm to 8.45 pm (Monday - Sunday).
  • Court hire fees:
    • Light-meters next to courts: £1 per 15 minutes
    • There're are no booking fees on this system, however, there are late-cancellation and no-show fees, see below.
  • Check-In/No-Shows Policy - Peak times only:
    • When playing at peak times, members are required to check-in on the touch screen "kiosk" system to confirm court usage.
    • The check-in must be done within 1 hour prior to playing (or within 1 hour after playing).
    • You will need to know your system PIN to check-in on the touch screen "kiosk" system in the club bar. You can look-up your PIN when logged into the Booking System website or use the Forgotten Password process.
    • You can also register your membership card using your PIN, and then check-in by swiping your card in the reader next to the touch screen kiosk system.
    • Failure to check-in will log the booking as a "no-show".
      • The system will send a no-show email notification on the day following the booking.
      • There is no charge on the first occasion.
      • Thereafter, the system automatically charges £3 no-show to the member's booking system account.
  • Late-Cancellation Policy - Peak times only:
    • When unable to use a reserved court, members should cancel as soon as possible so that others may use the court.
    • There is no late-cancellation charge when the booking is cancelled more than 24 hours prior to start time.
    • When a peak-time booking is cancelled within 24 hours prior to start time, the system automatically charges a £1 late-cancellation, however, this charge is automatically refunded if the same court and start time is re-booked.
  • GUESTS
    • When playing a Guest, members must select the "£3 GUEST FEE" as the playing partner/opponent to show on the Booking Sheets.
    • The system will automatically charge the £3 Guest Fee to your booking system account.
    • If you're no longer playing a Guest, you can change your playing partner/opponent to a member, and the Guest Fee will be removed.
    • This can be done when you book the court or any time before playing.
    • No Guest may play more than 6 times per year.
  • Members with outstanding Late-Cancellation, No-Show and Guest Fees must top-up their booking system accounts with an online credit/debit card transaction (£3 minimum) prior to booking more courts.

About this squash & tennis court reservation system

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